January 11, 1999
I have been in the real estate business for 25 years and this is my second letter of appreciation to a fellow Broker.
You did a few things differently. You presented information, but never jammed internal-rates-of-return and your projections down my throat. You presented information from Frederick Ross Company's database about comparable rents, but you let me make my own decisions. You never threatened me by telling me others are waiting to write offers. All of this was appreciated, but the one big thing you did was build a client relationship. In our hi-tech brokerage business, many of us are spending more time behind a computer screen than dealing directly with our clients.
You called me every day at the same time to keep me informed. I have never had a broker do this. I knew even before the closing that I owed you this letter. Then at the closing I had another surprise. Your newly acquired seller felt the same way about you. This guy got up and gave you a hug. I have never seen this happen, and I was impressed.
I hope I enjoy owning the property as much as I have enjoyed working with you. If I do not, I will definitely call you.